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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 920-459-2480 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

We Provide Service After the Sale!

Careers

FURNITURE & MATTRESS SALES SPECIALIST

Bitter Neumann is seeking a results-driven, detail-oriented candidate for our Sales Specialist position. The right candidate will assist customers with their furniture and bedding purchases. The sales associate is responsible for all sales activities, from assessing customer needs, to closing the sale and providing follow-through to ensure a positive customer experience. The successful candidate must be able to meet customers' expectations and achieve sales goals. The sales associate must be reliable, have personal initiative and drive, and be able to contribute critical thinking, problem-solving and conflict resolutions skills. Previous sales experience is preferred, and computer knowledge and typing skills are required, as iPads are used to write sales orders and work with online customers.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales and customer service.
  • Actively seek out customers in store.
  • Assess customers' needs, provide assistance and information on product features and recommend appropriate products based on the individual requirements.
  • Respond to and convert internet-generated sales leads, quote requests and orders.
  • Remain knowledgeable on products offered and discuss available options with online and offline customers.
  • Advise customers on care and utilization of products. Demonstrate live how products work.
  • Build productive trust relationships with customers.
  • Cross sell products.
  • Accurately quote prices, delivery dates and warranties.
  • Create and update customer records.
  • Schedule deliveries (knowledge of Sheboygan and Manitowoc roads a plus)
  • Team up with co-workers to ensure proper customer service.
  • Assist in displaying merchandise and maintain sales floor to ensure it is in presentable condition at all times.

Requirements:

  • 1+ year of retail sales experience preferred, but will train the right candidate
  • Track record of over-achieving sales quota preferred
  • Basic understanding of sales principles and customer service practices
  • Working knowledge of customer and market dynamics and requirements
  • Customer service focused
  • High school diploma
  • Reliable, punctual

Proven Skills:

  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Computer/tablet knowledge
  • Critical thinking
  • Problem-solving abilities
  • Solid communication and interpersonal skills
  • Customer service focused
  • Conflict resolution skills
  • Personal initiative and drive

Benefits:
This full-time hourly position is Monday through Friday, with an occasional Saturday rotation. Full benefits include Paid Flex time, Health, Dental, and Life Insurance, 401k and Employee Discounts.

Complete Job Application >>

APPLIANCE SERVICE & PARTS ADVISOR

Bitter Neumann is seeking a full-time Service & Parts Advisor for our Appliance Service Department.

Responsibilities:

  • Provide exceptional customer service to in-person, phone, text, and e-mail customers
  • Greet service customers and handle their inquiries
  • Schedule service calls over the phone, via text and e-mail, and in-person
  • Perform service call appointment reminders
  • Process customer work orders and invoices, and create purchase orders
  • Order and check in service parts and maintain service parts inventory
  • Process warranty claims and related bookwork
  • Manage paper and electronic filing systems, record information, update paperwork, and maintain documents and databases.

Requirements:

  • High School Diploma/GED Equivalent
  • Exceptional phone skills and etiquette
  • Computer and word processing skills

Proven Skills:

  • Ability to learn and use multiple web-based software programs simultaneously
  • Understanding of local geographical area
  • Ability to work independently
  • Excellent organizational and written skills
  • Ability to multi-task
  • Solid communication and interpersonal skills
  • Critical thinking and problem-solving abilities
  • Drive for superior customer service
  • Conflict resolution skills
  • Positive attitude
  • Personal initiative and drive
  • Ability to lift items up to 50 pounds

Benefits:
This full-time hourly position is Monday through Friday, with an occasional Saturday rotation. Full benefits include Paid Flex time, Health, Dental, and Life Insurance, 401k and Employee Discounts.

Complete Job Application >>

Delivery & Installation Technician

Bitter Neumann is growing! We are currently seeking a reliable associate to deliver and install appliances, furniture and mattresses in customers’ homes, as well as load and unload delivery trucks.

Duties Include:

  • Drive a delivery vehicle to deliver and pick up merchandise.
  • Deliver and install major appliances, household furniture and mattresses.
  • Load and unload delivery trucks.
  • Verify the contents of inventory loads against delivery documents.
  • Obey traffic laws and follow established traffic and transportation procedures.
  • Read maps and follow written or verbal geographic directions.
  • Present bills and receipts and collect payments for goods delivered.
  • Turn in receipts and money received from deliveries.
  • Sell products from truck inventory and keep records of sales.

Requirements:

  • High School Diploma/GED Equivalent
  • Valid driver’s license and clean driving record
  • Ability to left heavy items
  • Ability to work independently

Proven Skills:

  • Critical Thinking
  • Problem-Solving
  • Solid communication and interpersonal skills
  • Positive Attitude
  • Drive for superior customer service
  • Conflict Resolution
  • Personal initiative and drive

Benefits:
This full-time hourly position is Monday through Friday, with an every third Saturday rotation. Full benefits include Paid Flex time, Health, Dental, and Life Insurance, 401k and Employee Discounts.

Complete Job Application >>