Careers | Bitter Neumann
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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 920-459-2480 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Careers

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FURNITURE & MATTRESS SALES SPECIALIST

Bitter Neumann is seeking a results-driven, detail-oriented candidate for our Furniture & Mattress Sales Specialist position. The right candidate will assist furniture and mattress customers with their purchases as well as provide service after the sale. This position is responsible for all sales activities and related job duties, from assessing customer needs to the close of the sale, and follow-up. The successful candidate will be able to meet customers’ expectations, achieve sales goals and elevate company standards. He/she must be reliable, have personal initiative and drive, and be able to contribute critical thinking, problem-solving and conflict resolutions skills. Previous sales experience is preferred, and computer knowledge is required.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales and customer service.
  • Actively seek out customers in store.
  • Assess customers' needs; provide assistance and information on product features; and recommend appropriate products based on the customer's requirements.
  • Remain knowledgeable on products offered and discuss available options with customers.
  • Advise customers on care and utilization of products. Demonstrate live how products work.
  • Build productive trust relationships with customers.
  • Cross-sell products.
  • Accurately quote prices, inventory availability, delivery dates and warranties.
  • Schedule delivery to customers.
  • Create and update customer records.
  • Team up with co-workers to ensure proper customer service.
  • Assist in displaying merchandise and maintain sales floor to ensure it is in presentable condition at all times.

Requirements:

  • Customer service experience is required; previous retail sales experience is preferred. Interior design experience a plus.
  • Basic understanding of sales principles and customer service practices
  • Working knowledge of customer and market dynamics and requirements
  • High school diploma / GED equivalent
  • Reliable, punctual.

Proven Skills:

  • Excellent written, verbal and interpersonal communication skills
  • Excellent organizational and time management skills
  • Computer knowledge
  • Critical thinking and problem-solving abilities
  • Customer service focused
  • Conflict resolution skills
  • Personal initiative and drive
  • Analytical and math skills

Benefits:
This full-time position includes hourly pay plus quarterly bonus, 40-45 hours per week, with one weekday off per week and a rotating Saturday schedule. Full benefits include Paid Flex Time; Health, Dental, and Life Insurance; 401k; and Employee Discounts.

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APPLIANCE SALES SPECIALIST / PURCHASING ASSISTANT

Bitter Neumann is seeking a results-driven, detail-oriented candidate for our Internet Sales Specialist/Appliance Purchasing Assistant position. The right candidate will assist online and in-store appliance customers with their purchases as well as perform the tasks required to facilitate appliance purchases from manufacturers and suppliers. This position is responsible for online sales activities, including following up on incoming Internet leads, quote requests and online orders, and converting online leads to increase sales. The right candidate will also place daily appliance orders with manufacturers and suppliers, monitor shipments and maintain thorough purchasing records to ensure product is ordered accurately and received in a timely manner for delivery to our customers. Secondarily, this position will be present on the sales floor to assist in-store customers based on store traffic.

Responsibilities:

  • Respond to and track Internet-generated sales leads, quote requests and orders.
  • Convert online leads to increase sales.
  • Assess customers’ needs, provide assistance and information on product features and recommend appropriate products based on the individual requirements.
  • Remain knowledgeable on products offered and discuss available options with customers.
  • Accurately quote prices, delivery dates and warranties.
  • Ensure high levels of customer satisfaction through excellent sales and customer service.
  • Advise customers on care and utilization of products.
  • Create and update customer records.
  • Assist in scheduling appliance delivery to customers.
  • Maintain sales floor and display merchandise to ensure it is in presentable condition at all times.
  • Create and maintain appliance purchase orders.
  • Monitor product inventory and anticipate needs based on market and customer demand.
  • Monitor shipments and contact manufacturers and suppliers when there are discrepancies.
  • Maintain relationships with manufacturing and supplier representatives.
  • Attend select Chamber of Commerce and Homebuilders Association events.

Requirements:

  • Customer service experience is required; previous retail sales experience is preferred.
  • Basic understanding of sales principles and customer service practices
  • Working knowledge of customer and market dynamics and requirements
  • High school diploma / GED equivalent
  • Reliable, punctual

Proven Skills:

  • Excellent written, verbal and interpersonal communication skills
  • Excellent organizational and time management skills
  • Computer knowledge
  • Critical thinking and problem-solving abilities
  • Customer service focused
  • Conflict resolution skills
  • Personal initiative and drive
  • Analytical and math skills

Benefits:
This full-time position includes hourly pay plus quarterly bonus, 40-45 hours per week, with one weekday off per week and a Saturday rotating schedule. Full benefits include Paid Flex Time; Health, Dental, and Life Insurance; 401k; and Employee Discounts.

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Delivery & Installation Technician

Bitter Neumann is growing! We are currently seeking a reliable associate to deliver and install appliances, furniture and mattresses in customers’ homes, as well as load and unload delivery trucks.

Duties Include:

  • Drive a delivery vehicle to deliver and pick up merchandise.
  • Deliver and install major appliances, household furniture and mattresses.
  • Load and unload delivery trucks.
  • Verify the contents of inventory loads against delivery documents.
  • Obey traffic laws and follow established traffic and transportation procedures.
  • Read maps and follow written or verbal geographic directions.
  • Present bills and receipts and collect payments for goods delivered.
  • Turn in receipts and money received from deliveries.
  • Sell products from truck inventory and keep records of sales.

Requirements:

  • High School Diploma/GED Equivalent
  • Valid driver’s license and clean driving record
  • Ability to left heavy items
  • Ability to work independently

Proven Skills:

  • Critical Thinking
  • Problem-Solving
  • Solid communication and interpersonal skills
  • Positive Attitude
  • Drive for superior customer service
  • Conflict Resolution
  • Personal initiative and drive

Benefits:
This full-time hourly position is Monday through Friday, with an every third Saturday rotation. Full benefits include Paid Flex time, Health, Dental, and Life Insurance, 401k and Employee Discounts.

Complete Job Application >>

Sales Specialist, Manitowoc Store

Bitter Neumann is seeking a results-driven Sales Associate at our Manitowoc store to assist customers choose the best appliances, furniture and mattresses for their homes. The sales associate is responsible for all sales activities and related job duties, from assessing customer needs to recommending appropriate product and closing the sale, along with follow-up. The successful candidate will be able to meet customers' expectations, achieve sales goals and elevate company standards. He/she is also responsible for maintaining showroom displays. Previous retail sales experience is helpful, but not required.

Responsibilities:

  • Ensure high levels of customer satisfaction through excellent sales and customer service.
  • Actively seek out customers in store.
  • Assess customers' needs, provide assistance and information on product features and recommend appropriate products based on the individual requirements.
  • Convert online leads to increase sales.
  • Remain knowledgeable on products offered and discuss available options with online and offline customers.
  • Advise customers on care and utilization of products. Demonstrate live how products work.
  • Build productive trust relationships with customers.
  • Cross sell products.
  • Accurately quote prices, delivery dates and warranties.
  • Team up with co-workers to ensure proper customer service.
  • Assist in displaying merchandise and maintain sales floor to ensure it is in presentable condition at all times.
  • Create and update customer records.

Requirements:

  • Proven working experience as sales associate (not necessarily required); 1+ year of retail sales experience preferred.
  • Track record of over-achieving sales quota preferred
  • Basic understanding of sales principles and customer service practices
  • Working knowledge of customer and market dynamics and requirements
  • Customer service focused
  • High school diploma
  • Reliable, punctual

Proven Skills:

  • Excellent written and oral communication skills
  • Excellent organizational skills
  • Computer knowledge
  • Critical thinking
  • Problem-solving abilities
  • Solid communication and interpersonal skills
  • Customer service focused
  • Conflict resolution skills
  • Personal initiative and drive

Benefits:
This full-time position offers full benefits, including Paid Flex time, Health, Dental, and Life Insurance, 401k, and Employee Discounts.

Complete Job Application >>