SALES SPECIALIST, MANITOWOC STORE
Bitter Neumann is seeking a results-driven Sales Associate at our Manitowoc store to assist customers choose the best appliances, furniture and mattresses for their homes. The sales associate is responsible for all sales activities and related job duties, from assessing customer needs to recommending appropriate product and closing the sale, along with follow-up. The successful candidate will be able to meet customers' expectations, achieve sales goals and elevate company standards. He/she is also responsible for maintaining showroom displays. Previous retail sales experience is helpful, but not required.
Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales and customer service.
- Actively seek out customers in store.
- Assess customers' needs, provide assistance and information on product features and recommend appropriate products based on the individual requirements.
- Convert online leads to increase sales.
- Remain knowledgeable on products offered and discuss available options with online and offline customers.
- Advise customers on care and utilization of products. Demonstrate live how products work.
- Build productive trust relationships with customers.
- Cross sell products.
- Accurately quote prices, delivery dates and warranties.
- Team up with co-workers to ensure proper customer service.
- Assist in displaying merchandise and maintain sales floor to ensure it is in presentable condition at all times.
- Create and update customer records.
Requirements:
- Proven working experience as sales associate (not necessarily required); 1+ year of retail sales experience preferred.
- Track record of over-achieving sales quota preferred
- Basic understanding of sales principles and customer service practices
- Working knowledge of customer and market dynamics and requirements
- Customer service focused
- High school diploma
- Reliable, punctual
Proven Skills:
- Excellent written and oral communication skills
- Excellent organizational skills
- Computer knowledge
- Critical thinking
- Problem-solving abilities
- Solid communication and interpersonal skills
- Customer service focused
- Conflict resolution skills
- Personal initiative and drive
Benefits:
This full-time position offers full benefits, including Paid Flex time, Health, Dental, and Life Insurance, 401k, and Employee Discounts.