Careers

Receptionist / Administrative Assistant

Bitter Neumann is growing, and we need you! We are currently seeking an Administrative Assistant/Receptionist to greet customers and provide exceptional customer service, as well as perform routine clerical and administrative functions.

Duties Include:

• Answer telephones and provide information to callers, take messages, or transfer calls to appropriate individuals.
• Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs.
• Provide services to customers such as order placement or account information.
• Set up and manage paper and electronic filing systems, record information, update paperwork, and maintain documents and databases.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Use computers for various applications, such as database management or word processing.
• Order and dispense supplies.

Requirements:

• High School Diploma/GED Equivalent
• Exceptional phone skills and etiquette
• Computer and word processing skills
• Ability to multi task with numerous interruptions

Proven Skills:

• Critical Thinking
• Problem-Solving
• Solid communication and interpersonal skills
• Customer service focused
• Conflict Resolution
• Personal initiative and drive

This position has a bi-weekly schedule. Weekdays and some evenings with a rotating Saturday/Sunday weekend schedule.

Benefits:
This full-time position offers full benefits, including Paid Flex time, Health, Dental, and Life Insurance, 401k, and Employee Discounts.

Delivery & Installation Technician

Bitter Neumann is growing! We are currently seeking a reliable associate to deliver and install appliances, furniture and mattresses in customers’ homes, as well as load and unload delivery trucks.

Duties Include:

• Drive a delivery vehicle to deliver and pick up merchandise.
• Deliver and install major appliances, household furniture and mattresses.
• Load and unload delivery trucks.
• Verify the contents of inventory loads against delivery documents.
• Obey traffic laws and follow established traffic and transportation procedures.
• Read maps and follow written or verbal geographic directions.
• Present bills and receipts and collect payments for goods delivered.
• Turn in receipts and money received from deliveries.
• Sell products from truck inventory and keep records of sales.

Requirements:

• High School Diploma/GED Equivalent
• Valid driver’s license and clean driving record
• Ability to left heavy items
• Ability to work independently

Proven Skills:

• Critical Thinking
• Problem-Solving
• Solid communication and interpersonal skills
• Positive Attitude
• Drive for superior customer service
• Conflict Resolution
• Personal initiative and drive

Benefits:
This full-time hourly position is Monday through Friday, with an every third Saturday rotation. Full benefits include Paid Flex time, Health, Dental, and Life Insurance, 401k and Employee Discounts.

Service & Parts Administrative Assistant

Bitter Neumann is seeking a full-time Administrative Assistant for our Appliance Service Department.

Duties Include:

• Provide exceptional customer service to in-person, phone and e-mail customers
• Greet service customers and handle their inquiries
• Schedule service calls over the phone, via e-mail and in-person
• Perform service call appointment reminders
• Process customer work orders and invoices, and create purchase orders
• Manage paper and electronic filing systems, record information, update paperwork, and maintain documents and databases.

Requirements:

• High School Diploma/GED Equivalent
• Exceptional phone skills and etiquette
• Computer and word processing skills

Proven Skills:

• Ability to learn and use multiple web-based software programs simultaneously
• Understanding of local geographical area
• Ability to work independently
• Excellent organizational and written skills
• Ability to multi-task
• Solid communication and interpersonal skills
• Critical thinking and problem-solving abilities
• Drive for superior customer service
• Conflict resolution skills
• Positive attitude
• Personal initiative and drive
• Ability to lift items up to 50 pounds

Benefits:
This full-time hourly position is Monday through Friday, with an occasional Saturday rotation. Full benefits include Paid Flex time, Health, Dental, and Life Insurance, 401k and Employee Discounts.

Furniture Sales Specialist

Bitter Neumann, a 4th generation family owned business, continues to grow, and we need you! We are currently seeking a results-driven Sales Associate to assist our great customers in choosing the best furniture and mattresses for their homes. The sales associate is responsible for all sales activities, from assessing customer needs to closing the sale, and follow-through to ensure a positive customer experience. The successful candidate must be able to meet customers’ expectations, achieve sales goals, and elevate company standards. The sales associate must be reliable, have personal initiative and drive, and be able to contribute critical thinking, problem-solving and conflict resolutions skills. Previous sales experience is preferred, and computer knowledge is required.

Responsibilities:

• Ensure high levels of customer satisfaction through excellent sales and customer service.
• Actively seek out customers in store.
• Assess customers' needs, provide assistance and information on product features and recommend appropriate products based on the individual requirements.
• Remain knowledgeable on products offered and discuss available options with customers.
• Advise customers on care and utilization of products. Demonstrate live how products work.
• Build productive trust relationships with customers.
• Cross sell products.
• Accurately quote prices, delivery dates and warranties.
• Team up with co-workers to ensure proper customer service.
• Assist in displaying merchandise and maintain sales floor to ensure it is in presentable condition at all times.
• Create and update customer records.

Requirements:

• Proven working experience as sales associate (not necessarily required)
• 1+ year of retail sales experience preferred
• Track record of over-achieving sales quota preferred
• Basic understanding of sales principles and customer service practices
• Working knowledge of customer and market dynamics and requirements
• Customer service focus
• High school diploma / GED equivalent
• Reliable, punctual

Proven Skills:

• Excellent written and oral communication skills
• Excellent organizational skills
• Computer knowledge
• Critical thinking
• Problem-solving abilities
• Solid communication and interpersonal skills
• Customer service focused
• Conflict resolution skills
• Personal initiative and drive

Benefits:
This position includes hourly pay plus bonus, and a rotating schedule (including evenings and weekends) as well as full benefits, including Paid Flex time, Health, Dental, and Life Insurance, 401k, and Employee Discounts.

Sales Specialist, Manitowoc Store

Bitter Neumann is seeking a results-driven Sales Associate at our Manitowoc store to assist customers choose the best appliances, furniture and mattresses for their homes. The sales associate is responsible for all sales activities and related job duties, from assessing customer needs to recommending appropriate product and closing the sale, along with follow-up. The successful candidate will be able to meet customers' expectations, achieve sales goals and elevate company standards. He/she is also responsible for maintaining showroom displays. Previous retail sales experience is helpful, but not required.

Responsibilities:

• Ensure high levels of customer satisfaction through excellent sales and customer service.
• Actively seek out customers in store.
• Assess customers' needs, provide assistance and information on product features and recommend appropriate products based on the individual requirements.
• Convert online leads to increase sales.
• Remain knowledgeable on products offered and discuss available options with online and offline customers.
• Advise customers on care and utilization of products. Demonstrate live how products work.
• Build productive trust relationships with customers.
• Cross sell products.
• Accurately quote prices, delivery dates and warranties.
• Team up with co-workers to ensure proper customer service.
• Assist in displaying merchandise and maintain sales floor to ensure it is in presentable condition at all times.
• Create and update customer records.

Requirements:

• Proven working experience as sales associate (not necessarily required); 1+ year of retail sales experience preferred.
• Track record of over-achieving sales quota preferred
• Basic understanding of sales principles and customer service practices
• Working knowledge of customer and market dynamics and requirements
• Customer service focused
• High school diploma
• Reliable, punctual

Proven Skills:

• Excellent written and oral communication skills
• Excellent organizational skills
• Computer knowledge
• Critical thinking
• Problem-solving abilities
• Solid communication and interpersonal skills
• Customer service focused
• Conflict resolution skills
• Personal initiative and drive

Benefits:
This full-time position offers full benefits, including Paid Flex time, Health, Dental, and Life Insurance, 401k, and Employee Discounts.