IMMEDIATE OPENINGS - Delivery & Installation Technicians
Bitter Neumann is growing! We are currently seeking reliable associates to deliver and install appliances, furniture and mattresses in customers’ homes, as well as load and unload delivery trucks.
Duties include:
- Drive a delivery vehicle to deliver and pick up merchandise.
- Deliver and install major appliances, household furniture and mattresses.
- Load and unload delivery trucks.
- Verify the contents of inventory loads against delivery documents.
- Obey traffic laws and follow established traffic and transportation procedures.
- Read maps and follow written or verbal geographic directions.
- Present bills and receipts, and collect payments for goods delivered.
- Turn in receipts and money received from deliveries.
- Sell products from truck inventory and keep records of sales.
Requirements:
- High School Diploma/GED Equivalent
- Valid driver’s license and clean driving record
- Ability to left heavy items
- Ability to work independently
Skills (proven):
- Critical Thinking
- Problem-Solving
- Solid communication and interpersonal skills
- Positive Attitude
- Drive for superior customer service
- Conflict Resolution
- Personal initiative and drive
Benefits:
This full-time hourly position is Monday through Friday, with an every third Saturday rotation. Full benefits include Paid Flex time, Health, Dental, and Life Insurance, 401k and Employee Discounts.
IMMEDIATE OPENINGS – Internet/On Floor Sales Associates
Bitter Neumann, a 4th generation family-owned business, continues to grow and is seeking results-driven Sales Associates to assist online and in-store customers choose the best appliances, furniture and mattresses for their homes. The sales associate is responsible for all sales activities, from assessing customer needs, to closing the sale and providing follow-through to ensure a positive customer experience. Responsibilities also include tracking and following up on incoming Internet leads, quote requests and online orders, and converting online leads to increase sales. The successful candidate must be able to meet customers’ expectations, achieve sales goals, and elevate company standards. He/she must be reliable, have personal initiative and drive, and be able to contribute critical thinking, problem-solving and conflict resolutions skills. Previous sales experience is preferred, and computer knowledge is required.
Responsibilities:
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Ensure high levels of customer satisfaction through excellent sales and customer service.
Actively seek out customers in store.
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Assess customers’ needs, provide assistance and information on product features and recommend appropriate products based on the individual requirements.
- Respond to and track Internet-generated sales leads, quote requests and orders.
- Convert online leads to increase sales.
- Remain knowledgeable on products offered and discuss available options with online and offline customers.
- Advise customers on care and utilization of products. Demonstrate live how products work.
- Build productive trust relationships with customers.
- Cross sell products.
- Accurately quote prices, delivery dates and warranties.
- Team up with co-workers to ensure proper customer service.
- Assist in displaying merchandise and maintain sales floor to ensure it is in presentable condition at all times.
- Create and update customer records.
Requirements:
- Proven working experience as sales associate (not necessarily required); 1+ year of retail sales experience preferred.
- Track record of over-achieving sales quota preferred
- Basic understanding of sales principles and customer service practices
- Working knowledge of customer and market dynamics and requirements
- Customer service focused
- High school degree
- Reliable, punctual
Proven Skills:
- Excellent written and oral communication skills
- Excellent organizational skills
- Computer knowledge
- Critical thinking
- Problem-solving abilities
- Solid communication and interpersonal skills
- Customer service focused
- Conflict resolution skills
- Personal initiative and drive
Benefits:
This full-time position includes hourly pay plus bonus, and a rotating schedule (including evenings and weekends). Full benefits include Paid Flex time, Health, Dental, and Life Insurance, 401k, and Employee Discounts.
