Bad experience
Damp basement
3/10/2022
We bought this unit and thought we had a great unit and then purchased 2 more. The first quit working after 18 months. OUT OF WARRANTY AND NO ONE WILL REPAIR. To much for a throw away item. Very dissatisfied and will be moving to a new brand.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
Features
Quality
Value
Dehumidifies well. Convoluted setup. Bad Wifi App.
MikeAK
9/2/2021
The ONLY reason why I bought a new dehumidifier is to have web based remote monitoring and control of my unit and basement humidity while gone for the off-season. My old one works fine.
Before buying this unit I downloaded the manual in hopes of getting an overview of its web/wifi capabilities. But the manual is lacking info about what can be done via the ThinQ app and really only states one sentence: Use the Settings feature to manage product or application settings. Gee thanks.
In a leap of faith I bought the unit based on other successful wifi items I have such as thermostats. I am very disappointed at the lack of feedback and features on the wifi app. You can turn it on/off set a schedule set humidity target and do a unit diagnostic. But it does not relay other information such as the need to check the filter whether is actually running or not and if there was some other fault like the bucket full sensor.
How you could build an app that goes to all the trouble and added technology and programming to communicate with the unit or visa-versa and then leave off half of the information and feedback as per the display of the unit? That reality baffles me.
Also I have an above average aptitude for these kinds of things and setups and even so can usually work my way through poorly documented setup as in the case of this unit. However I really had to try some patience on this unit and its unfortunate and convoluted procedure to get it connected to my WIFI.
There are also many instances of poorly explained procedures. For example if you want to use the pump option instead of the bucket or the drain step 6 says The pump will continue to operate if the water bucket is removed but one inch to the right a notes bullet point says: The pump only operates when the water bucket is full meaning the water bucket does does have to be in place in order for the pump to work. Now that I have really examined the unit and the flow of water I understand that the water always goes in the bucket and then is either dumped by hand or gravity drained or pumped but in all cases the bucket in place and filling up is always part of the process. It would be helpful to actually point that out and definitely not helpful for the manual to inadvertently contradict itself.
A frustrating piece of equipment that falls short of my expectation and very poorly
Originally posted on lg.com
No, I do not recommend this product
